Data deletion instructions

1. Open Facebook Settings → Business Integrations, or Meta Business Suite → Business settings → Integrations → Connected apps.
2. Find 10xstation and remove it.
3. Meta sends us a data deletion request automatically. We delete the access tokens and all conversation data stored for the Pages you connected.
4. You receive a confirmation code, which you can use below to check the status of your request.

You can also ask us to disconnect and delete your data by emailing hello@10xstation.com.

Email hello@10xstation.com with:

• the name of the business you messaged; and
• your Facebook or Instagram name.

We verify the request, delete your messages within 30 days, and tell the business so it can remove its own copy. The business controls its own inbox, so you can also contact it directly.

If you messaged a business on WhatsApp, email hello@10xstation.com with:

• the name of the business you messaged; and
• your WhatsApp phone number.

We verify the request, delete your messages, phone number, WhatsApp user ID and profile name and username we hold within one month, and tell the business so it can remove its own copy. You can also contact the business directly.

If your business connected a WhatsApp number, disconnecting it in your 10xstation account, or asking us at hello@10xstation.com, deletes our access tokens for that number immediately. You can also remove 10xstation in Meta Business Suite → Settings → Integrations, or in WhatsApp Manager → Partners. Contacts synced from the WhatsApp Business app and message templates we hold for the number are deleted when it is disconnected.

• Access tokens for the connected Page and Instagram professional account, or WhatsApp number.
• Messages (including imported WhatsApp chat history), attachment and media references, Page-scoped, Instagram-scoped and WhatsApp business-scoped user IDs, WhatsApp phone numbers, and profile names, usernames and pictures we hold for those conversations.
• For WhatsApp numbers, contacts synced from the WhatsApp Business app and message templates.

Raw webhook event records and delivery logs expire on their own after 14 and 30 days. We keep a short record of the request itself (confirmation code, date and status, with no message content) for 12 months so we can show it was completed. Even without a request, messages we hold are deleted automatically 90 days after they were received or sent. WhatsApp media files are not stored by 10xstation; they are fetched from Meta only when requested.

Access tokens are deleted immediately when we receive a deletion request from Meta. Requests sent to us by email are completed within 30 days (within one month for WhatsApp requests). Disconnecting a WhatsApp number deletes our access tokens for it immediately. We respond to all data protection requests within one month.

When Meta sends us a deletion request, we return a confirmation code. Enter it below, or visit https://app.10xstation.com/data-deletion/status?code=YOUR_CODE.

Questions about deletion or your data: hello@10xstation.com. GainWells Global Sdn. Bhd., Vista Tower, The Intermark, 348 Jalan Tun Razak, 50400 Kuala Lumpur, Malaysia. See also our Privacy Policy and Terms of Service.